Thursday, July 03, 2008

Credit where it's due

It seems only fair, after my rant against Netflix a couple of weeks ago for planning to do away with their Profiles feature, to note that the company has indeed backed up their reputation for customer-friendliness by listening to complaints and deciding to retain Profiles. They may have seemed sort of hostile and dismissive at first, but this to me shows that they are still concerned with making their service work even for a small but vocal group of subscribers (the Profiles feature is said to be employed by only 1 percent of users). So I want to show my appreciation, especially since it will make my life a lot easier not having to switch anything over. Thanks, Netflix.

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